Jannatul Ferdous(Sopna) has a long and successful experience working Project Management & Multi-role in IT firm. Over the past five years, the employee has played a vital role in the management team by contributing across various key functions within the IT firm. They served as the primary liaison in customer relationship services, ensuring smooth communication and maintaining high levels of client satisfaction. In customer management, they built long-term relationships through consistent engagement and strategic support, aiding business growth through upselling and cross-selling opportunities.

Their involvement in software testing helped ensure product quality by identifying bugs and providing valuable user-centric feedback. Additionally, they led training and development efforts by designing and delivering effective onboarding programs for both new employees and clients, enhancing overall operational readiness and user experience.

The employee also took charge of documentation, creating and maintaining detailed technical documents with design and streamlining processes for better internal efficiency. In quotation management, they prepared accurate and competitive service quotes in collaboration with the sales and finance departments, while also handling client negotiations when needed.

She has much key achievement like-

• Successfully handled 50+ client accounts over the past 5 years with a 95% satisfaction rating.
• Innovating unique and easy idea for provide the best user experience.
• Played a pivotal role in streamlining documentation practices, reducing onboarding time by 30%.
• Contributed to the launch of multiple successful software products through rigorous testing and training programs.